PosterPrinter™ Systems FAQs
ProImage® PosterPrinter™ System FAQs
Q: My print completely fades out along the left edge. What could be wrong?
A: Make sure that the left side of the cover is completely closed and that there is nothing resting on top of the machine that could make it unbalanced.
Q: Does it matter how the paper roll is put into the printer?
A: Yes, the paper should roll out from the bottom of the roll toward the front of the printer.
Q: To hook up the printer to my computer, can just a regular printer cable be used?
A: It is recommended to use an IEEE 1284 compliant printer cable to ensure the best communication between the printer and computer.
Q: The printer shows ERROR on the display while feeding paper through the scanner, what is the best way to pull the jammed paper document from the scanner assembly?
A: Lift the right edge of the scanner to remove the jammed document.
Q: My print is blotchy and/or faded in random areas. What could be wrong?
A: This can happen when the printer is resting on top of an uneven or unstable surface. If your printer is resting on a stable and even surface, then the printer may need to be cleaned.
Q: What causes my poster paper to wrinkle when printing?
A: A loose paper bracket can cause this problem. Try adjusting the paper bracket by loosening the black adjustment knob and sliding the paper bracket until it is snug. This should stop the paper roll from sliding around and correct the wrinkling paper issue.
Q: A line is running down my poster but is not on the original document I scanned. What is causing it?
A: Try running the original again with the print mode set to reverse. If a white line appears, there is something on the scanner glass. See instructions on cleaning the Scanner Assembly.
Q: The printer is making a rattle-like noise and a message appears on the display that states "Shuttle Error". What do I do?
A: Check the printer to make sure you have removed all the packaging from the shuttle unit. See the unpacking instructions for the list of all items to be removed. If all packaging has been removed, try cleaning the shuttle shaft with a dry clean cloth.
Q: How do I clean my ProImage XL/Plus3000 PosterPrinter System?
A: Open cleaning instructions.
Q: How do I clean the scanner on my ProImage XL/Plus 3000 PosterPrinter System?
A: Open scanner cleaning instructions.
Q: Why are my banners not printing full size in Windows NT 4.0 or Windows 2000?
A: If you have printer driver version 1.0E or 1.04E for the ProImage XL/Plus3000 System then check the print driver settings. If you have a printer driver less than 1.04E, it should be upgraded to that level.
A: Make sure that the left side of the cover is completely closed and that there is nothing resting on top of the machine that could make it unbalanced.
Q: Does it matter how the paper roll is put into the printer?
A: Yes, the paper should roll out from the bottom of the roll toward the front of the printer.
Q: To hook up the printer to my computer, can just a regular printer cable be used?
A: It is recommended to use an IEEE 1284 compliant printer cable to ensure the best communication between the printer and computer.
Q: The printer shows ERROR on the display while feeding paper through the scanner, what is the best way to pull the jammed paper document from the scanner assembly?
A: Lift the right edge of the scanner to remove the jammed document.
Q: My print is blotchy and/or faded in random areas. What could be wrong?
A: This can happen when the printer is resting on top of an uneven or unstable surface. If your printer is resting on a stable and even surface, then the printer may need to be cleaned.
Q: What causes my poster paper to wrinkle when printing?
A: A loose paper bracket can cause this problem. Try adjusting the paper bracket by loosening the black adjustment knob and sliding the paper bracket until it is snug. This should stop the paper roll from sliding around and correct the wrinkling paper issue.
Q: A line is running down my poster but is not on the original document I scanned. What is causing it?
A: Try running the original again with the print mode set to reverse. If a white line appears, there is something on the scanner glass. See instructions on cleaning the Scanner Assembly.
Q: The printer is making a rattle-like noise and a message appears on the display that states "Shuttle Error". What do I do?
A: Check the printer to make sure you have removed all the packaging from the shuttle unit. See the unpacking instructions for the list of all items to be removed. If all packaging has been removed, try cleaning the shuttle shaft with a dry clean cloth.
Q: How do I clean my ProImage XL/Plus3000 PosterPrinter System?
A: Open cleaning instructions.
Q: How do I clean the scanner on my ProImage XL/Plus 3000 PosterPrinter System?
A: Open scanner cleaning instructions.
Q: Why are my banners not printing full size in Windows NT 4.0 or Windows 2000?
A: If you have printer driver version 1.0E or 1.04E for the ProImage XL/Plus3000 System then check the print driver settings. If you have a printer driver less than 1.04E, it should be upgraded to that level.
